PINPIN collects only the personal information reasonably needed to provide, manage and improve our services.
1. Information We Collect
We may collect:
- name;
- email address;
- timezone;
- Mandarin level;
- learning goals;
- booking information;
- messages and enquiries;
- information voluntarily shared during lessons;
- parent or guardian information when booking for a child;
- payment status and transaction information; and
- basic website and analytics data such as device, browser, referral source and website interactions.
PINPIN does not normally receive or store your complete payment-card number.
2. How We Use Your Information
We may use your information to:
- provide and personalize lessons;
- manage bookings and lesson packages;
- process payments and refunds;
- send booking confirmations and reminders;
- provide learning materials and support;
- respond to enquiries;
- improve our website and services;
- understand website usage; and
- meet legal, accounting and fraud-prevention requirements.
3. Personalized Learning
Information about your level, goals, previous lessons and learning patterns may be used to personalize future lessons.
We do not sell personal information to advertisers.
4. Children
Where lessons are booked for children or teenagers, bookings should be made or authorized by a parent or legal guardian where required.
We collect only information reasonably necessary to provide the lesson.
Parents or guardians may contact us regarding information associated with their child's lessons.
5. Service Providers
PINPIN may share information with service providers where necessary to operate the service, including providers used for:
- bookings;
- payments;
- video lessons;
- email;
- hosting;
- security; and
- analytics.
6. Cookies & Analytics
PINPIN may use cookies and similar technologies for:
- essential website functions;
- analytics;
- marketing measurement; and
- remembering preferences.
Where required by law, optional cookies will be used only after appropriate consent.
7. Data Retention & Security
Personal information is kept only for as long as reasonably necessary for teaching, support, business records, disputes or legal obligations.
We take reasonable measures to protect personal information against unauthorized access, loss or misuse.
8. Your Privacy Rights
Depending on applicable law, you may request access to or correction of personal information held by PINPIN and may have additional rights regarding its use or deletion.
Under Hong Kong's Personal Data (Privacy) Ordinance, individuals have rights including access to and correction of their personal data.
9. Marketing
You may unsubscribe from marketing emails at any time.
Booking, payment and lesson-related messages may still be sent where necessary to provide the service.
10. Changes to This Policy
PINPIN may update this Privacy Policy from time to time.
The latest version will be published on this page.
11. Contact
For privacy questions or requests:
PINPIN
Hong Kong